The customer must contact the owner at the email address [email protected] or call customer service on +41 44 241 53 03. The customer then receives an email confirming the return of the product.
- Return period
The return periods apply from the date of dispatch or collection. The date of the postmark or the personal return is decisive for the return.
1.1. 14 days right of return on products purchased from Celik Leder Textilien
Subject to the exceptions below, items purchased from Celik Leder Textilien can be returned within 14 calendar days.
The returns can be sent to the following address:
Gianni & Armando – Celik Leder Textilien
- No right of return
Unfortunately, we cannot offer returns in the following cases:
For damaged items (with the exception of transport damage)
If the original packaging is not available
When accessories are missing
- Refund Value
If the product can be returned, the following refund rules apply:
Full refund at the purchase price if the following conditions are met:
The item is in its unopened, undamaged original packaging
No signs of use
Labels on the garment
Original packaging available
Important note: the goods were only worn for trying on, like in a shop, and the goods were returned complete and undamaged.
- Return costs
The postage costs for returning items are generally borne by the sender. In the following cases, the return costs will be borne by Celik Leder Textilien:
When you receive an item other than the one ordered
In the event of incorrect information in the online shop
When receiving an item that has not been ordered
Upon receipt of an incomplete product
Gianni & Armando – Celik Leder Textilien 06.06.2021