If for any reason the customer is not satisfied with his purchase, unused items can be returned for a change in size / color, or a refund within 30 days from the date of receipt of the goods.
Returned items must be returned in their original packaging along with all materials received with the item within the 30 days allowed; customer must contact the owner at the e-mail address [email protected] or call customer service at +41442415303 /+41442819266 customer will be informed of the procedures concerning the return of the product.
Right of withdrawal concerning material products
The user who holds the status of consumer who, for whatever reason, is not satisfied with the purchase of the material products, has the right to withdraw from the contract without any penalty and obligation to provide a reason, within a period of 14 days from the day of delivery.
In order to withdraw from the contract, the User shall contact the holder at the email address [email protected], or by calling the customer service at +41442415303 /+41442819266. The user will receive instruction on how to return the product. The sending of the notice may validly be replaced by returning the product was purchased, provided the same terms. The delivery date to the post office or to the forwarder will be valid between the parties.
In case of withdrawal, the holder will reimburse the payments received by the User, as well as the delivery costs without undue delay and no later than 30 days from the withdrawal notice by the user.
The holder shall refund the user through the same payment method used by the latter for the online purchase.
The user shall return the products through a shipping carrier of its own choice and at its own expense, without undue delay and no later than 14 days from the withdrawal notice sent to the holder.
The user is responsible for the integrity of the product as long as the good is in his possession and shall take all the appropriate measures to preserve the product and do as much as possible to ensure that the product is returned at its best possible conditions, including the undamaged original packaging, instruction manuals, accessories and any separate item and other component. The product must not have been handled in ways which are not strictly necessary to establish the nature, characteristics and functioning of the product.
The holder will not take into consideration requests for product return in case the product returned is malfunctioning due to misuse, negligence, damage or physical alterations, either aesthetic or superficial, tampering or improper maintenance or wear and tear.